Support
We usually reply within two business days.
Fastest route: in the app, go to Settings → Support → Contact support — your message reaches us with your account already linked. You can also email support@purchvault.com.
Frequently asked questions
The AI read my receipt wrong — what do I do?
Every extraction is a suggestion: fix any field on the review screen before saving, or open the receipt later and edit it. If a receipt fails to process, you can retry or enter the details manually — the photo stays safely stored either way.
Where are my receipt photos stored?
In private cloud storage in Canada, accessible only to your account. There are no public links. See the Privacy Policy for details.
How do reminders work?
When a receipt has a return deadline or warranty expiry, PurchVault schedules push reminders (by default 7 and 1 days before a return closes, 30 and 7 days before a warranty ends). Adjust timing or turn types off in Settings → Notifications.
How do I cancel my Pro subscription?
Subscriptions are billed by Apple or Google, so cancel in your App Store or Google Play subscription settings. Deleting the app or your account does not cancel billing.
How do I get my data out?
Settings → Privacy → Download my data builds an archive of your records and files (the included manifest lists anything that did not fit). Pro users can also export accountant-ready CSV/PDF reports from the Reports tab.
How do I delete my account?
Settings → Privacy → Delete account, or see the deletion instructions if you can't access the app.